Service policy

Services and pricing

agentdispatch provides practical consulting for businesses exploring AI tools and automation. A free discovery conversation comes first. The one-time assessment costs $250 USD, is led by Logan, includes up to 60 minutes of consultation, and includes written findings and recommendations afterward. In-person meetings are preferred; remote meetings are available. Any travel charge must be quoted and approved before booking.

The assessment does not include implementation, hands-on training, ongoing support, software subscriptions or third-party charges. Implementation and optional monthly retainers are individually scoped and quoted. No ongoing plan is required to purchase an assessment.

Booking and findings

Assessment payment is due before the appointment. The booking confirmation states the appointment time, time zone and meeting method. Written findings are provided within three business days after the consultation and receipt of information needed to finish them. Business days are Monday through Friday, excluding US federal holidays. If necessary information is missing or a delay arises, we will communicate a revised delivery date.

Cancellations and refunds

Cancel or reschedule at least 24 hours before the assessment for a full refund or a free reschedule. After a late cancellation or missed appointment, we offer one courtesy reschedule. If you do not want a replacement appointment, we refund the undelivered service without an automatic no-show penalty.

If we cancel, you may choose a new appointment or a refund for service not delivered. Once a service has been delivered, its agreed fee is earned, subject to correction of service problems and rights available under law. Tell us promptly if something is wrong so we can discuss an appropriate correction or refund. This policy does not waive legal rights or payment-dispute rights. Refunds are returned to the original payment method where possible; your bank’s posting time may vary. We will confirm the refund status with you.

Custom work and monthly retainers

Implementation begins only after both parties approve a written scope describing deliverables, fees, timing, responsibilities and any third-party costs. Extra work and changes to price require written approval.

Either party may end an implementation project by written notice. The client pays only for approved work completed and previously approved noncancelable costs; any excess advance payment is refunded. Paid-for work is handed over in its then-current condition.

Optional monthly retainers are tailored to your requirements. Before any recurring payment starts, the agreement and checkout identify the monthly charge, billing date, included service, limits, any separately approved extras, and how to cancel. Recurring billing requires your affirmative consent. Cancel before the next billing time to stop the next renewal; your service continues through the paid period. Cancellation is available through the confirmed contact method in your agreement and, for online enrollment, through an easy online cancellation method provided at enrollment. Cancellation does not depend on a sales call or our acknowledgment. No future month is owed merely because a renewal reminder was sent.

Except where the written agreement provides otherwise or law requires a refund, client cancellation does not refund service or availability already provided during the current paid month. If we end service early, we refund the undelivered portion. Unused hours, any rollover, and what the monthly fee pays for must be stated in your individual agreement before purchase.

Support and responsibility

For clients whose agreement includes support, we aim to respond within 24 hours, including weekends. This is a response target, not guaranteed resolution or continuous monitoring. Emergency response and round-the-clock availability are not included unless separately agreed.

AI tools can produce inaccurate, incomplete or unsuitable results. Recommendations require human review, and we do not guarantee revenue, savings, rankings, security, legal compliance or uninterrupted operation. You retain control of business decisions, approvals, account permissions and spending. Live changes, paid purchases, external messages and access to sensitive information require the approvals set out in your written scope. Maintain current backups and test important changes before relying on them.

Do not send passwords, payment-card details, health information or other sensitive records through an ordinary inquiry form or email. Any work involving sensitive data requires an agreed handling process first. The published privacy notice describes the website’s actual information practices separately.